BTS has been dedicated to setting the benchmark for quality of products and commitment to service excellence for over 26 years. Today, BTS has emerged as the new leader in telecommunication technology, service, and reputation! We've achieved it through a track record of commitment to both clients and manufacturers alike, and in doing so, we've been acknowledged numerous times with national awards for outstanding sales, service, technical support, and understanding the diverse needs of our clients.
Below are a few of the many accolades given to BTS for dedication to Service Excellence and Sales:
1987: Awarded ITT's FIVE STAR Award Service Excellence and Sales Volume
1995: Awarded Toshiba's CALL TO PARADISE Award for Exceptional Performance by a Dealership
2001: Awarded Toshiba's Recognition Award for 20 years of OUTSTANDING SALES AND SERVICE to its customers
2002: Awarded Sprint's Highest Achievement Award for Exceptional Sales Volume as the Fourth Largest Dealer in the U.S.
2003: Awarded Inter-Tels Highest Dealership Level of PLATINUM
2007: Awarded ShoreTel, Inc. the #2 Sales Volume Achiever for ShoreTel Fiscal 2007. In addition, we salute your world-class customer satisfaction rating by achieving an impressive 96.85% score from your customers for installations from July 2006 through August 2007.
Your communications system is vital to your business! When it experiences a major failure, you are virtually "out of business." At BTS, we recognize this and have developed the most responsive support organization in the industry. Our customer service center centrally located in Corona, CA. is available with certified technicians, 24 hours a day, seven days a week on an on-call basis. Detailed customer account records in our state-of-the-art system enable us to diagnose and resolve problems quickly. In many cases, we can resolve your problems remotely without even dispatching a technician to your site. However, in cases where there is a need for an on-site visit, you can rest assured that an expert BTS technician will be at your doorstep promptly.
Factory Certifications
As a total service provider, BTS maintains a full staff of Factory Certified Engineers and Technicians who are all proficient in servicing our complete line of products. Our Customer Service Center, centrally located in Corona, Ca. is available to dispatch certified technicians, 24 hours a day, seven days a week on an on-call basis. Not only is our team of technicians factory trained on ShoreTel, Inter-Tel, Sprint/Coral, Active Voice and much more, but they also have a vast knowledge of their industry and a professionalism that is second to none.
Support Agreement
Standard Service is provided from 8:00am to 5:00pm, Monday through Friday.
Emergency Service is available on-call 24 hours a day, 365 days per year (including weekends and holidays.)
BTS maintains a complete inventory on spare parts for all telephone systems sold to assure fast and efficient service.
Extended Maintenance options are available to extend the support on your new telephone equipment. As a warranty/maintenance customer, you would be eligible for discounts on the new equipment.
If you have any questions, you can fill out aSupport Requestform or contact us bye-mail
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