ShoreTelContact Center solutions represent an evolutionary leap in customer service – a leap made possible by the convergence of voice and data into a single, unified medium
Contact Center solutions build on the advanced technology of the ShoreTel platform to dramatically improve customer service while reducing the cost of starting and maintaining a top-notch call center.
The Right Tool for the Job ShorePhones are high-quality desktop telephones that provide the perfect match for your ShoreTel system. ShorePhones are pre-configured to provide intuitive menu-based access to popular ShoreTel features and applications, as well as plug-and-play installation. Easy to learn, easy to use and easy to deploy, ShorePhones minimize user training and installation costs while boosting productivity. Available for both analog and IP-only networks, ShorePhones give you the power to deploy the right telephone for your environment. Enterprises can deploy ShoreTel's analog telephones with their existing telephony infrastructure by merely connecting each phone to a ShoreGear Voice Switch analog port. Similarly, an enterprise with a converged network can easily connect ShoreTel's IP telephones anywhere on their existing IP network. And with ShorePhones, you get the convenience that comes with a single-vendor solution, plus the assurance of end-to-end support for your entire phone system.
Style, Comfort and Voice Quality The ShorePhone IP560, IP530 and IP210 have been designed by professional industrial and acoustic engineers to deliver a series to telephones with a unique style that is comfortable as well as delivering outstanding voice quality.
Driving Employee Productivity ShoreTel's Call Manager applications give users total control of their calling and their ShorePhone. With a click of their mouse, users can manage calls, set up conferences, and play voice mail. Additionally, when the caller ID matches the number of one of the user's Outlook® contacts, the matching name is found and displayed automatically.
Minimized Installation Time ShorePhones offer plug-and-play installation, minimizing deployment time and making your administrators more effective. Analog phones are pre-configured to match the features of ShoreTel. This eliminates the programming that may be required with other telephones. Similarly, ShoreTel IP phones automatically discover the ShoreTel system when connected to the network and are automatically provisioned without the need for telephone or system configuration. Easy Access to Popular Telephony Features ShorePhones provide an intuitive interface for managing calls and fully utilizing phone system features. Numbers can be dialed directly or can be pre-entered, reviewed, and edited using the telephone's on-hook dialing mode. During a call, intuitive menus guide you through popular features such as conference calls, transfers and dialing lists. When a new call arrives, the large, easy-to-read display shows the caller's information before you answer.
Wideband Audio - You can hear a pin drop The IP560, IP530 and IP210 feature a wideband audio codec delivering four times (4x) the sampling of any other IP telephony solution. Voice quality is so clear, it is like the other person is standing right next to you!
Booming Speakerphone, Sensitive Microphone The IP560, IP530 and IP210 speakerphones have been engineered by acoustic professionals. The large speaker cavity delivers a rich sound and generous volume. And with a preciously positioned microphone, the other parties will think you are talking on the handset when you are really enjoying the freedom of the speakerphone!
Ergonomic Design The IP560, IP530 and IP210 have been architected to ergonomic perfection – sleek lines and a powdered aluminum cover invites you to take a test drive. The unusual curved surface allows the keys to be on a horizontal plane for easy dialing while the display is at a clear viewing angle – without the need for clumsy, twisting screens. The weight of the handset is balanced, a rubber over-molding provides an easy grip and an indentation on the back provides a perfect placed landing spot for your finger. All the keys on the phone are rubber and offer a tactile feel, and the screen is backlit for easy viewing. And the large, round cavity lets you know there is a speakerphone engine waiting to be revved.
Online Directory Dialing With the IP560 and IP530, directory dialing is fully integrated with the system offering speed dial. System directories are automatically populated into the telephone and users can be found be entering the first few digits matching their name and the system "hones in" on your desired party.
AnyPhone™ is Your Extension ShorePhones make it easy to use ShoreTel's AnyPhone feature. AnyPhone allows users to relocate their extension and telephony profile to any telephone on the system. With an easy-to-use interface that is the same on every phone, users are instantly ready to work anywhere.
Multiple Line Appearance, Intercom Paging, et a1 With all the IP choices, a complete feature set is provided including multiple line appearance and intercom paging matching the needs for branch office applications as well as the collaboration working between executives and assistants.
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The Right Tool for the Job
