Your BTS Support Plan will allow access to 24/7 technical support. We can answer all your questions, big or small. Our staff of factory certified technicians have extensive experience in system design and applications. You'll enjoy the peace of mind that comes with knowing your telephone equipment is fully covered against failure and malfunction. Every support customers is added to our Network Operations Center, which is continually monitoring servers and switched for errors and events. Response to all issues is alway quick and courteous.