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Inactive Support Plan |
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| To keep your company on the cutting edge of technology, software ugprades are offered to all of our support customers. Software upgrades include exciting new features, software patches, and allows your system to stay up to date with the most current software version. Software updates are available several times a year. |
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For those who choose not to purchase a Support Agreement will only have access to new features and software upgrades on a pay per upgrade basis. |
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| In the event of a hardware failure, advance replacement is available per your signed Support Agreement. Phones will be shipped ground, while switches may be programmed in house and shipped next business day to restore critical system functionality. |
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Advance replacement is not offered to customers without a Support Agreement. Defective switches may be repaired, but defective phones must be repurchased. Switches take approximately 30 days to repair. Customer is responsible for shipping equipment to be repaired. |
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| Support Customers will receive unlimited access to our Certified Support Team, per your signed Support Agreement, via phone, email, or web service. Our Support Team provides answers to questions related to product features, technical assistance and can remotely troubleshoot reported problems through our remote service. |
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Customers who choose not to purchase a Support Contract may access our Certified Support Team on a time and material basis during our regular business hours. All questions, technical assistance, and remote services will be billed at our standard remote charges. |
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| As an added benefit, BTS offers to assist customers with support in upgrading their Toshiba Telephone System to the latest software version free of charge. These ugprades are prescheduled and performed every Thursday between 5:00pm and 7:00pm. |
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All professional services will be billed at our current time and material rates. |
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Software Upgrades
