Business Telecommunications Systems (BTS) started business in 1981 and now 40 years later we are one of the largest Mitel Dealers in Fullerton offering a complete range of VoIP Products. We are a solutions-oriented company with an award-winning service and support team and is dedicated to continuing our 40-year tradition of quality products and a commitment to excellence.
BTS specializes in multi-site system environments, with current customers ranging from 1 to 60 + site systems. We maintain an average 95% customer renewal rate each year. BTS has consistently received Mitel’s highest customer satisfaction rating and has over 20+ years of experience with VoIP Products. Our Mitel Technicians carry a variety of certifications ranging, but not limited to: Mitel engineering, Mitel Contact Center, Mitel Mobility, Mitel Connect Premise and Hosted, Cisco CCNA, Microsoft MCSE, Microsoft Server/Exchange, CTP, A++, Low Voltage C-7 License, SSCA Sip certification, and many more. BTS offers over 40 years’ experience designing, installing and maintaining VoIP Phone Systems. We support a very diverse customer base ranging from Cities and Counties, Banks and Financial institutions, School Districts, Hospitals, Law and Accounting Firms, Water Districts, etc. Many of our customers require high availability and are located globally.
Our Support Team is Mitel Advanced certified. The majority of our team is located in Southern California. Along with our own award-winning Support Team, BTS has access to a broad network of dealers and other support resources to ensure that you receive not only the best possible services available, but also the fastest and most qualified engineers Mitel has to offer. All calls into our live answer Tier 2 Call Center are answered by Certified Mitel Engineers. We are proud to share that our Support Team has been with BTS from 11 to over 40 + years, so you can rest assured, when you call into our support center, you will be speaking to the same engineers each time you call; developing a partnership rather than an ad hoc experience. Our Mitel Support Team monitors all Mitel Phone Systems 24 hours 7 days a week and offers on-call Emergency Support 24/7.