Best Mitel Support

The Best Mitel Support Service in Riverside – 24 Hours a Day, 7 Days a Week
For every business, access to the latest software updates and quality technical support is critical to success. Therefore, Business Telecommunication Systems has developed a variety of Support Plans designed to fit your needs. Each Mitel Support plan includes Mitel Software Assurance and access to our knowledgeable, factory-trained IT professionals to help you manage your Telephone System. Consequently, you can get the best Mitel Support in Riverside.

Benefits of a BTS Mitel Business Support Agreement

  • Unlimited Mitel Technical Support 24/7/365

  • Access to Mitel software releases and service packs

  • Mitel software releases and service packs performed by our certified Mitel engineers.

  • Access to Mitel’s Cloudlink platform
  • Access to Mitel Technology Migration Programs

  • Security and Compliance via software updates

  • Cyber Security updates via software updates

  • Support of IT compliance
  • Access to Mitel Technical Support Services
  • Hotfixes

  • Admin and User Training

We understand you have many options when choosing an IT Company to support your telecommunications infrastructure. However, when it comes to Mitel Support and other IT services, we have spent the last 4 decades separating ourselves from the competition. BTS is the company you can rely on to provide superior service 24 hours a day, 7 days a week, around the globe.

Moreover, we know that for every business, access to the latest software updates and quality technical support is critical to success. Therefore, BTS has developed a variety of Mitel Support Plans to fit your needs, ranging from Full Coverage to Basic. This ensures there’s a plan tailored for you. Additionally, having a Riverside-based Mitel technician can make all the difference when you need support.

Why BTS:

Business Telecommunications Systems (BTS) started business in 1981. Consequently, 40 years later, we are one of the largest Mitel Dealers in Riverside. Moreover, we offer a complete range of VoIP Products. Additionally, we are a solutions-oriented company with an award-winning service and support team. Above all, we are dedicated to continuing our 40-year tradition of quality products and a commitment to excellence.

BTS specializes in multi-site system environments. For instance, our current customers range from 1 to over 60 site systems. Notably, we maintain an average 95% customer renewal rate each year. Furthermore, BTS has consistently received Mitel’s highest customer satisfaction rating. Additionally, we have over 20 years of experience with VoIP Products. Furthermore, our Mitel Technicians carry a variety of certifications, including Mitel Engineering, Mitel Contact Center, Mitel Mobility, Mitel Connect Premise and Hosted, Cisco CCNA, Microsoft MCSE, Microsoft Server/Exchange, CTP, A++, Low Voltage C-7 License, SSCA Sip Certification, and many more. Given this extensive expertise, BTS offers over 40 years of experience designing, installing, and maintaining VoIP Phone Systems. Furthermore, we support a very diverse customer base, encompassing cities and counties, banks and financial institutions, school districts, hospitals, law and accounting firms, water districts, and more. Importantly, many of our customers require high availability and are located globally.

Our Support Team is Mitel Advanced certified and primarily located in Southern California. Additionally, BTS has access to a broad network of dealers and other support resources, ensuring that you receive not only the best possible services but also the fastest and most qualified engineers Mitel has to offer. Furthermore, all calls into our live-answer Tier 2 Call Center are answered by Certified Mitel Engineers. We are proud to share that our Support Team has been with BTS for 11 to over 40 years, fostering lasting relationships with our clients. Moreover, our Mitel Support Team diligently monitors all Mitel Phone Systems 24 hours a day, 7 days a week. We also provide on-call emergency support 24/7, ensuring continuous and reliable service for our customers across various sectors such as cities, counties, banks, hospitals, and more.

BTS offers Complementary Phone Bill Analysis and Network Assessment

Mitel Software Updates

Keep your Mitel Phone System up to date with the latest software release. 

Through continuous software updates, Mitel ensures the platform you trust remains secure, more functional and can integrate with your ever – changing IT framework. All software patches and updates are performed by BTS certified Mitel Engineers.

Cybersecurity is imbedded in every Mitel business process when developing software enhances.

Our Support Agreements Include Unlimited Mitel Technical Support.

All of our Support Staff are Certified Mitel Engineers and are available to you 24 hours a day, 7 days a week for any major system failures. Our normal business hours are Monday – Friday 8am – 5pm to handle any minor system issues, technical questions, programming questions, or any other question or concern that may arise. Our Mitel Support agreements also includes minor programming changes. Our Mitel technician will log into your System with you, using our remote Agent and walk you through those changes. There is no limit to the number of Support calls, so feel free to call anytime you need us.

Live answer call center Monday – Friday 8am – 5pm. Mitel Emergency Service available after hours, Holidays, and weekends.

BTS Support Options

Business Telecommunications Systems (BTS) started business in 1981 to provide business class telephone systems, paging systems, and voice and data cabling.  As the industry changed, so did BTS, and now 40 + years later we are now one of the largest Mitel Dealers in Southern California offering a complete range of VoIP Products.  We are a solutions-oriented company with an award-winning service and support team and is dedicated to continuing our 40+ year tradition of quality products and a commitment to excellence.