BTS offers cloud services like Amazon Web Services (AWS), Google, Microsoft, UCaaS and CCaaS Services. BTS can handle implementation and management of cloud solutions, including consulting, assessments, migrations, and more. BTS works with most major cloud providers to ensure you have the most reliable solutions available.

When it comes to ensuring your business is protected against unforeseen data disasters, BTS is there to swiftly restore your operations with minimal downtime. Whether it is an unintentional file deletion or a complete system crash, we are here to offer solutions that promise efficiency, growth, and cost saving you company depends on. We live in a digital era where data is the lifeblood of every operation, yet many companies overlook the essential service of data backup and disaster recovery, thinking it won’t happen to them. Until it does. Don’t let it happen to you. Give us a call and we can discuss a personalized solution to keep your data safe and secure.

Leverage our long-lasting relationships with hardware suppliers to receive high-value, professional equipment, built to last. We’ll help you maximize the value of your IT investments. In today’s digital age, hardware forms the backbone of any business. Downtime is expensive and detrimental. With our hardware services, you ensure minimal downtime, predictable monthly costs, and access to the latest tech without breaking the bank.

As technology evolves, markets shift, and businesses expand, it’s crucial for an organization’s IT infrastructure to adapt to meet new demands. However, implementing changes to internal systems can be challenging, potentially risky, and time-consuming. More critically, IT changes can have a direct impact on the productivity and engagement of employees who rely on company technology. Whether it’s as simple as installing a new office printer or as complex as deploying a new technology across the entire organization, proper documentation, approvals, and implementation practices are essential. IT change management categorizes all changes as standard, emergency, or normal, and leverages automation whenever possible. This approach ensures a smooth transition by establishing standardized processes that guide IT changes from their initial concept through to completion.

BTS offers a systematic process for tracking and managing changes to your organizations IT systems and infrastructure. This will minimize the risk of disruptions to your operations while implementing the required changes with success.

Business Continuity and Disaster Recovery planning is essential to an organizations to help minimize the effects of a disaster and quickly resume operations.  BTS can help implement risk management strategies to help prepare business for unexpected incidents and keep operations running during and after a disaster.  BTS offers a proactive approach that focuses on an operation as a whole while developing a disaster recover plan to minimize downtime, loss of data, and lower risks.  These plans should be reviewed regularly to confirm they continue to match your companies evolving goals.

Security management is critical when it comes to protecting an organization’s infrastructure from loss, theft and disruption.  BTS can assist with compliance, identity and access management, monitoring and support, protecting sensitive data, and threat hunting; and help businesses focus on their core operations while still meeting their cybersecurity needs.

Compliance – Assist organizations comply with regulations and frameworks.

Identity and Access Management – Ensure that only authorized users have access to sensitive data and systems, which can help prevent data breaches.

Monitoring and support —  Implement regular system monitoring practices to help detect potential security breaches early on.

Protect sensitive data — Help protect their clients’ important information and sensitive data from unauthorized access or misuse.

Threat hunting — Help deal with sophisticated threats that can get past automated cybersecurity.

Access to expertise —  Provide access to experts who have knowledge of their clients’ business intricacies.

System management is important for managed IT services because it ensures that users have the right software and hardware for their roles, and that security policies are enforced consistently and maintains the IT functions that keep a business operational and running efficiently.  It also helps to:

Reduce costs — Effective resource management and a solution-based approach can help to optimize costs and ensure smooth project delivery.

Control access — Access managers can regulate login credentials and track who has access to the network and what they do while connected.

Improve scalability — Understanding network growth can help to avoid surprise costs and ensure that the organization is ready for expansion.

Increase productivity — Ensuring that systems are running smoothly with less downtime can help to increase productivity.

Reduce security risks — Managed service providers (MSPs) can monitor IT infrastructure, curb cyber threats, and maintain data integrity.

Improve system security — MSPs can perform system health checks and audits to ensure security, compliance, and smooth operation.

A monitoring solution can help support your current IT staff by automating routine maintenance functions and providing the alerting and reporting capabilities necessary for capacity or server consolidation planning.  It also reduces the time it takes to resolve IT issues by helping to clearly identify the problem device and cause.  At BTS, we not only provide monitoring services, but also include it with other IT support service offerings. This is how much we stand behind the need for and effectiveness of our monitoring services. Priding ourselves on being a proactive support provider, we feel every client should have a monitoring solution in place; no matter how simple it may be.  Our monitoring software monitors numerous parameters of a network and the health and integrity of servers. It uses a flexible notification mechanism that allows us to configure alerts for virtually any triggered event. This allows for a proactive approach to server problems. Configuration parameters are accessed through a web-based front end.  A web-based front end ensures that the status of your network and the health of your servers can be assessed from any location, while also maintaining an easy-to-use interface.