BTS is committed to continuing our 40 + year tradition of quality service and support. If you are not ready to migrate off your existing ShoreTel / Mitel Connect Phone System, BTS will continue to offer you the same great support your company has come to rely on.
BTS has access to several different monitoring software. All Mitel Systems are managed and monitored by a remote agent residing on the server. If at anytime the system falls outside pre-determined parameters, a service ticket is automatically generated, assigned to an engineer, and an email is generated. The remote agent is active 24/7 monitoring system health, third party connections, including telco activity as well.
No, RingCentral did not purchase Mitel. RingCentral is now Mitel’s exclusive UCaaS partner. This new partnership gives Mitel customers access to RingCentral’s award-winning MVP (message, video, phone) platform.
We know IT can be overwhelming and it’s not always easy to find a balance between controlling IT costs and improving productivity. With our Managed IT Services, you can rely on a predictable monthly fee and experience enterprise-level protection. Your business deserves better support, better technology, and better services.