Welcome to the BTS Help Center

We’re here to help

Below is a list of questions we get asked the most.  Feel free to give us a call if you don’t see the answer to your question.  We are here to help.

  • Monday – Friday 8am-5pm
  • Live Answer Call Center

  • Satisfaction Guaranteed

Help Desk Support is available Monday-Friday 8am – 5pm; Emergency Services Available 24/7/365

Guaranteed Response time by phone within 2 hours. (Typical Response time is within 20 minutes)

Response time by phone or on-site is within 24 hours. (Typical response time by phone is same day)

Inventory and licenses can be tracked through your director or administration portal. All support inquiries can be tracked through our customer portal.

 

Visit our Help Center

BTS is committed to continuing our 40 + year tradition of quality service and support.  If you are not ready to migrate off your existing ShoreTel / Mitel Connect Phone System, BTS will continue to offer you the same great support your company has come to rely on.

ShoreTel Support Plans

With a BTS support agreement, you have access to the latest software releases.  All software patches and upgrades are handled and installed by BTS Certified Engineers.

BTS has access to several different monitoring software.  All Mitel Systems are managed and monitored by a remote agent residing on the server.  If at anytime the system falls outside pre-determined parameters, a service ticket is automatically generated, assigned to an engineer, and an email is generated. The remote agent is active 24/7 monitoring system health, third party connections, including telco activity as well.

No, RingCentral did not purchase Mitel.  RingCentral is now Mitel’s exclusive UCaaS partner.  This new partnership gives Mitel customers access to RingCentral’s award-winning MVP (message, video, phone) platform.

Mitel has recently announced end of sale of the MiVoice Connect platform. Mitel is now offering a migration path for all existing Mitel customer.

Click here to learn more about this promotion.

BTS will continue supporting your ShoreTel/MiVoice Connect phone system indefinitely.

We know IT can be overwhelming and it’s not always easy to find a balance between controlling IT costs and improving productivity. With our Managed IT Services, you can rely on a predictable monthly fee and experience enterprise-level protection. Your business deserves better support, better technology, and better services.

Managed Services

Why Choose BTS?

Our Support Team is what makes the Difference

Don’t take our word, give us a call and we will provide it.

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