Looking to Upgrade your ShoreTel Phone System?

Mitel has recently announced a migration path for existing ShoreTel/Connect customer to MiVoice Business.

BTS has three great options for you:

Click on the links below for more information on each option.

Mitel phones work on MiVoice Business, Connect, and RingCentral

Important Dates:

Please note: BTS will continue to offer Support on MiVoice Connect indefinitely.

Software Patches will be available through December 31, 2025.

Mitel will maintain the ability to deliver patches to their discretion until December 31, 2025 in case a critical new operational issue affecting a significant number of customers arise. There will be no software updates of any kind effective January 1, 2025.

Note that previously unaddressed or newly discovered security vulnerabilities after December 31, 2024 will not necessarily qualify as a critical new operational issue. Mitel reserves the right to make that assessment should it be necessary. Security-conscious MiVoice Connect customers should accelerate their transition to MiVoice Business, our go-forward solution that is continually updated as new security vulnerabilities are discovered.

BTS offers Complementary Phone Bill Analysis and Network Assessment

Migrate to MiVoice Business

The Promotion for Existing Mitel Customers:

 

  • Active Support Customers receive 25% off list price on all qualifying licenses

  • Dormant Customers receive 15% off list price on all qualifying licenses
  • Active Support Customers receive 25% discount on 6920w, 6930w, & 6940w model phones and 15% discount on 6915 & 6970 model phones.
  • Dormant Customers receive 15% discount on 6920w, 6930w, & 6940w model phones and 5% discount on 6915 & 6970 model phones.
  • Carry over unused MiVC support to initial MiVB SWA Term

Prerequisites: Minimum 3- year SWA must be purchased with MiVoice business solution.  Customer must have active support agreement for a minimum of 6 months prior to migration quote. 

Migrate to MiVoice Business Contact Center

The Promotion for Existing Mitel Contact Center Customers

  • Active Support Customers receive 100% off list price on all qualifying licenses
  • Dormant Customers no offer

  • Carry over unused ECC support to initial MiVCC SWA Term

Prerequisites: Minimum 3- year SWA must be purchased with MiVoice business solution.  Customer must have active support agreement for a minimum of 6 months prior to migration quote. 

Migrate your Phone System to the Cloud

Need help choosing the right cloud solution for your business? 

Migrate to the cloud, BTS can help

We know not all cloud services are created equal, which is why BTS has spent the last 10 years strategically partnering with some of the best cloud providers available.  We’ve done the research so you don’t have to.  We will help guide you through the process of choosing the best cloud solution for your business from start to finish.

Benefits of Cloud Services:

  • Unlimited Domestic Calling
  • Keep your existing phone numbers
  • Softphone
  • Mobile App
  • SMS & MMS texting
  • Web, Audio, & Video Conferencing
  • Call Recording
  • eFax
  • Integrate Business Applications like Teams, Salesforce, etc.
  • Analytics and Reporting
  • Single-sign on
  • Auto Attendant

  • Voice Mail Transcription

  • Chat and File Sharing

  • Administration Portal

Keep Your Existing ShoreTel Phone System on Support

Supporting our customers since 1981 in the Corona, CA area, Southern California, and surrounding area.

BTS is committed to continuing our 40 + year tradition of quality service and support.  If you are not ready to migrate off your existing ShoreTel / Mitel Connect Phone System, BTS will continue to offer you the same great support your company has come to rely on.  BTS has a large supply of spare hardware and phones in the event of hardware failure. BTS will continue to provide software updates after 2029 up to most current software version.

Thank you for continuing to be a valued BTS Support Customer.

Mitel Migration Options

BTS is here to assist you through the entire migration process when you are ready.  Please feel free to reach out to our team if you have any questions or concerns.  We are committed to continuing our 40 + year tradition of quality products and support.

We look forward to hearing from you.