MiVoice Business Applications
A Business Communications Platform that Grows with You
Mitel has a long history of third party integrations to make communications simple. Outlook integration, single sign-on, CRM integrations, vertical business application integrations, Microsoft Teams, and many more.
What are you looking for?
Mitel for Existing Microsoft Teams Customers
For customers already utilizing Microsoft Teams for collaboration, Mitel’s MiCollab Telephony Only Client provides a best-in-class integration of calling and voice functionality – all done via MiCollab.
When receiving inbound calls, you can manage the entire call in one view, via a pop-up notification. For outbound calls, you can initiate click-to-dial functionality in a small pop-up window and still maintain all call features without taking up your entire screen.
Benefits of Mitel’s Microsoft Teams Collaboration
Feature-Rich Telephony
Get more out of your existing Microsoft Teams collaboration by pairing it with an enterprise telephony solution from Mitel.
Collaborate Your Way
Whether you use chat, video conferencing, or calls, leverage your current technology so that you’re able to stay in your MS Teams environment, receive calls, place calls with one interface, and choose how you connect.
Seamless Integration
Take advantage of integrated, advanced telephony features such as call routing and hunt groups with no additional licensing. When a call is received, you get a notification on top of any other window. With simple call floater technology, you can always see your active call without having to toggle between multiple windows in other applications.
Mitel Telephony Only License
Mitel’s Telephony Only Client was developed to use MS Teams as their primary UCC Solution. Instead of multiple telephony licenses, Mitel provides a cost-effective solution that allows you to leverage the Mitel Telephony Only Client without extra investment in Microsoft Telephony licenses. Combining Mitel Assistant with Mitel’s Telephony Only Client delivers presence within Teams.
Mitel Assist
Mitel Assistant, together with the Mitel softphone, gives yo the solution you need for Mitel telephony and Microsoft Teams environments. It removes the need to get a Microsoft E5/Phone System License while still proving you with an integrated user experience. In this immersive setting, you can access a dedicated tab that shows your call history and allows you to directly initiate a call from the call history. You can see call history and presence indicators in Microsoft Teams when users on are the phone using Mitel services. Download Mitel Assist from Microsoft Teams Store and install into Microsoft Teams client.
Mitel Call Server Presence
Mitel now provides Microsoft users with Mitel Call Server Presence information as part of Microsoft user presence information. When this feature is activated, Microsoft users will know if a user is busy on a Mitel phone call anywhere in the Microsoft environment where Microsoft presence is available.
Features:
MiCollab + MiTeam Meeting
All-In-One Collaboration Platform
Get Audio conferencing, video conferencing, and collaboration all in one application. Enhance any meeting with document, applications, and screen sharing on top of voice and video communications.
MiCollab makes it easy to set up a variety of conferences, from weekly meetings to ad-hoc sessions. Participants can call into join a conference have MiCollab call them, simplifying the process and providing greater convenience.
Mitel Revolution
Mass Notification System
When an emergency occurs, your organization needs a fast, effective, and reliable way to notify the right people to keep others safe. Mitel’s routine and mass notification solution is designed for today’s modern organization, enabling reliable communications across a wide range of channels and devices so that everyone can be kept safe, informed, and connected during emergency situations – regardless of location.
Benefits of Mitel Revolution
Enhanced Crisis Response
Respond quickly to crises with rapid activation and reliable notification that ensures alerts are delivered within a matter of seconds and without delay.
Empower Mobile Staff
With Mitel Revolution, organizations can manage communications at any time or from anywhere with the mobile app. Alerts provide geographic details to help with dispatching assistance.
Stay Informed in Real Time
View real-time and historical reports of notification delivery and confirmation to improve visibility into your emergency response effectiveness.
Wide Range of Coverage
Broadcast notifications across a wide range of devices, including desktop PCs and phones, mobile phones, paging systems, SMS text, and email to reach the widest possible audience.
Reliable and Extendable Architecture
Mitel Revolution’s fault-tolerant, premises-based architecture can be virtualized for a highly reliable, scalable solution.
Real-Time Reporting and Monitoring
Ensure that administrators always have quick access into system availability to take corrective actions immediately with Mitel Revolution’s extensive reporting and monitoring tools.
Keep People Safe, Regardless of Location
Two-way messaging, multimedia push notifications, and support for geofencing go beyond on-premises to provide critical information to staff based upon their location or proximity to incident zone.
Multiple Communication Tools in One Solution
Improve the safety and security of your organization while also enhancing the delivery of information for your non-critical communications, such as a special announcement with employees, overhead paging for visitors, or important details for customers, parents, or patients who rely on your organization.
Built to Adapt
Because an organization’s needs may change in the future, Mitel Revolution is designed with adaptability in mind. With out-of-the-box integrations and broad support for multiple devices, the solution can easily be tailored to address your changing needs.
Features:
Your Industry can benefit from Mitel Revolution
Education
Government
Manufacturing
Healthcare
Retail
Cloudlink
Mitel’s next generation cloud platform
Rich suite of application-enabling services
Cloudlink is a cloud-based API application development and integration platform that extends your Mitel telephony, collaboration, and Contact Center applications with cloud services.
Benefits of Mitel CloudLink
Innovation Re-Imagined
Mitel CloudLink extends your on-site communications solutions with innovative cloud-based applications and integrations that improve ways to collaborate with employees and customers.
Reliable and Secure
CloudLink applications are developed on Amazon Web Services (AWS) platform to deliver enterprise-level uptime reliability, multi-layered security, and personal data protection and privacy.
Investment Protection
CloudLink leverages a cloud-based architecture, applications, integrations, and commercial models to maximize your investment in Mitel solutions. With CloudLink, you can maintain your current Mitel on-site platforms and integrate cloud-based applications at your own pace.
Innovation Re-Imagined
CloudLink’s framework supports an organically growing, vibrant communications developer community. Our partners develop components for Mitel’s existing flagship products as well as the latest AI and loT solutions.
Mitel MiVoice Call Recording
Feature Rich Application:
Reporting And Analytics
Are you looking for powerful unified communications and contact center analytics? We offer a solutions to help you uncover strategic business insights by analyzing and visualizing your customer engagements. Brightmetrics includes an easy drag and drop functionality to design reports and analytics to fit your business needs. Customize dashboards, and create summary reports with drill-down interaction features, to see key details empowering you to make intelligent business decisions.
Give us a call to set up a free trial.
Third Party SMS/MMS Texting Integration
Are you interested in adding text messaging capabilities to you MiVoice business platform using your existing DID’s? Give us a call today to learn more about this service.
Give us a call today to learn more about this service.
eFax Services
Efax is quickly replacing traditional faxing. Send and receive faxes from your email. Faxes are automatically converted to PDF format and can be easily forwarded. We offer several solutions including CJIS compliant faxing.