MiVoice Business Applications

A Business Communications Platform that Grows with You

MiVoice Business A Business Communications Platform that Grows with You

Mitel has a long history of third party integrations to make communications simple.  Outlook integration, single sign-on, CRM integrations, vertical business application integrations, Microsoft Teams, and many more.

What are you looking for?

Mitel for Existing Microsoft Teams Customers

Microsoft Teams integrates with Mitel phone systems and many cloud phone systems

For customers already utilizing Microsoft Teams for collaboration, Mitel’s MiCollab Telephony Only Client provides a best-in-class integration of calling and voice functionality – all done via MiCollab.

When receiving inbound calls, you can manage the entire call in one view, via a pop-up notification.  For outbound calls, you can initiate click-to-dial functionality in a small pop-up window and still maintain all call features without taking up your entire screen.

Benefits of Mitel’s Microsoft Teams Collaboration

Feature-Rich Telephony

Get more out of your existing Microsoft Teams collaboration by pairing it with an enterprise telephony solution from Mitel.

Collaborate Your Way

Whether you use chat, video conferencing, or calls, leverage your current technology so that you’re able to stay in your MS Teams environment, receive calls, place calls with one interface, and choose how you connect. 

Seamless Integration

Take advantage of integrated, advanced telephony features such as call routing and hunt groups with no additional licensing.  When a call is received, you get a notification on top of any other window.  With simple call floater technology, you can always see your active call without having to toggle between multiple windows in other applications.

Mitel’s Telephony Only Client was developed to use MS Teams as their primary UCC Solution

Mitel Telephony Only License

Mitel’s Telephony Only Client was developed to use MS Teams as their primary UCC Solution.  Instead of multiple telephony licenses, Mitel provides a cost-effective solution that allows you to leverage the Mitel Telephony Only Client without extra investment in Microsoft Telephony licenses.  Combining Mitel Assistant with Mitel’s Telephony Only Client delivers presence within Teams.

Mitel Assist

Mitel Assistant, together with the Mitel softphone, gives yo the solution you need for Mitel telephony and Microsoft Teams environments. It removes the need to get a Microsoft E5/Phone System License while still proving you with an integrated user experience. In this immersive setting, you can access a dedicated tab that shows your call history and allows you to directly initiate a call from the call history. You can see call history and presence indicators in Microsoft Teams when users on are the phone using Mitel services. Download Mitel Assist from Microsoft Teams Store and install into Microsoft Teams client.

Mitel Assistant, together with the Mitel softphone, gives yo the solution you need for Mitel telephony and Microsoft Teams environments
Mitel now provides Microsoft users with Mitel Call Server Presence information as part of Microsoft user presence information

Mitel Call Server Presence

Mitel now provides Microsoft users with Mitel Call Server Presence information as part of Microsoft user presence information.  When this feature is activated, Microsoft users will know if a user is busy on a Mitel phone call anywhere in the Microsoft environment where Microsoft presence is available.

Features:

  • Call floater
  • Click-to-Dial
  • Conference
  • Transfer
  • Direct Routing
  • Hunt Groups
  • Call Routing
  • Presence

  • Video Meetings
  • Softphone
  • Voicemail
  • Call History
  • CRM and Contact Center Integration

MiCollab + MiTeam Meeting

All-In-One Collaboration Platform

Get Audio conferencing, video conferencing, and collaboration all in one application.  Enhance any meeting with document, applications, and screen sharing on top of voice and video communications.

MiCollab makes it easy to set up a variety of conferences, from weekly meetings to ad-hoc sessions. Participants can call into join a conference have MiCollab call them, simplifying the process and providing greater convenience.

MiCollab makes it easy to set up a variety of conferences, from weekly meetings to ad-hoc sessions

Mitel Revolution

Mass Notification System

When an emergency occurs, your organization needs a fast, effective, and reliable way to notify the right people to keep others safe.  Mitel’s routine and mass notification solution is designed for today’s modern organization, enabling reliable communications across a wide range of channels and devices so that everyone can be kept safe, informed, and connected during emergency situations – regardless of location. 

Benefits of Mitel Revolution

Enhanced Crisis Response

Respond quickly to crises with rapid activation and reliable notification that ensures alerts are delivered within a matter of seconds and without delay.

Empower Mobile Staff

With Mitel Revolution, organizations can manage communications at any time or from anywhere with the mobile app.  Alerts provide geographic details to help with dispatching assistance.

Stay Informed in Real Time

View real-time and historical reports of notification delivery and confirmation to improve visibility into your emergency response effectiveness. 

Wide Range of Coverage

Broadcast notifications across a wide range of devices, including desktop PCs and phones, mobile phones, paging systems, SMS text, and email to reach the widest possible audience.

Reliable and Extendable Architecture

Mitel Revolution’s fault-tolerant, premises-based architecture can be virtualized for a highly reliable, scalable solution. 

Real-Time Reporting and Monitoring

Ensure that administrators always have quick access into system availability to take corrective actions immediately with Mitel Revolution’s extensive reporting and monitoring tools. 

Two-way messaging, multimedia push notifications, and support for geofencing go beyond on-premises to provide critical information to staff based upon their location or proximity to incident zone.

Keep People Safe, Regardless of Location

Two-way messaging, multimedia push notifications, and support for geofencing go beyond on-premises to provide critical information to staff based upon their location or proximity to incident zone.

Multiple Communication Tools in One Solution

Improve the safety and security of your organization while also enhancing the delivery of information for your non-critical communications, such as a special announcement with employees, overhead paging for visitors, or important details for customers, parents, or patients who rely on your organization.

Mass Notification Multiple Communication Tools In One Solution
Mitel Revolution is designed with adaptability in mind

Built to Adapt

Because an organization’s needs may change in the future, Mitel Revolution is designed with adaptability in mind.  With out-of-the-box integrations and broad support for multiple devices, the solution can easily be tailored to address your changing needs.

Features:

  • Real-time notifications and communications
  • Multiple, pre-scheduled events
  • Fast, reliable notifications to a wide range of devices
  • Geofencing for alerts based on physical location

  • Broadcast SMS text and email messaging to outside contacts
  • Desktop Override options to prevent alerts from closing until terminated
  • Activate alerts directly from the mobile app
  • Support for IP & analog paging
  • Connect to third party outbound mass dialing services
  • Integrated text-to-speech engine with multilingual support
  • Audible IP deskphone alerts
  • Reliable and extendable architecture
  • Scale to tens of thousand of devices

Your Industry can benefit from Mitel Revolution

Education

  • Campus Lock-down

  • Scheduled Bells
  • Paging & Announcements
  • Parent & Student Alerts
  • Staff Weather Alerts
  • Call Parking
  • Contact Closures

  • Digital Sign Alerts
  • General Notifications

Government

  • Building Intruder Alerts
  • Paging & Announcements
  • Emergency Panic Buttons
  • Parent & Student Alerts
  • Background Music
  • Digital Sign Alerts

Manufacturing

  • Night Ringer
  • Scheduled Break Bells
  • Machine Outage Alerts
  • Audio/Visual Notifications
  • Contact Closures & Sensors
  • Spillage Notifications

Healthcare

  • Overhead Paging
  • Code Blue Alerts
  • 2-Way Hands-free Intercom
  • Patient Alerts

Retail

  • Call Parking
  • In-Aisle Help Buttons
  • Overhead Announcements
  • Contact Closures & Sensors
  • Emergency Evacuation

Cloudlink

Mitel’s next generation cloud platform

Mitel’s next generation cloud platform

Rich suite of application-enabling services

  • Identify and Access Management (IAM)

  • Chat

  • Presence
  • Notifications
  • Workflow
  • Media Services

  • SMS Texting

Cloudlink is a cloud-based API application development and integration platform that extends your Mitel telephony, collaboration, and Contact Center applications with cloud services. 

Benefits of Mitel CloudLink

Innovation Re-Imagined

Mitel CloudLink extends your on-site communications solutions with innovative cloud-based applications and integrations that improve ways to collaborate with employees and customers. 

Reliable and Secure

CloudLink applications are developed on Amazon Web Services (AWS) platform to deliver enterprise-level uptime reliability, multi-layered security, and personal data protection and privacy. 

Investment Protection

CloudLink leverages a cloud-based architecture, applications, integrations, and commercial models to maximize your investment in Mitel solutions.  With CloudLink, you can maintain your current Mitel on-site platforms and integrate cloud-based applications at your own pace.

Innovation Re-Imagined

CloudLink’s framework supports an organically growing, vibrant communications developer community.  Our partners develop components for Mitel’s existing flagship products as well as the latest AI and loT solutions.

Mitel MiVoice Call Recording

Mitel Call Recording is a feature rich application

Feature Rich Application:

  • Call Recording
  • Screen Recording
  • Quality Management
  • QM Advanced
  • Emotion Detection
  • Keyword Spotting
  • Transcription
  • Redundancy
  • High Availability

Reporting And Analytics

Are you looking for powerful unified communications and contact center analytics?  We offer a solutions to help you uncover strategic business insights by analyzing and visualizing your customer engagements.  Brightmetrics includes an easy drag and drop functionality to design reports and analytics to fit your business needs.  Customize dashboards, and create summary reports with drill-down interaction features, to see key details empowering you to make intelligent business decisions.

Give us a call to set up a free trial.

BTS partners with Brightmetrics Analytics for your Mitel and Cloud Phone System

Third Party SMS/MMS Texting Integration

SMS/MMS Texting integration with Mitel

Are you interested in adding text messaging capabilities to you MiVoice business platform using your existing DID’s?  Give us a call today to learn more about this service. 

 Give us a call today to learn more about this service. 

  • Notifications
  • Sales and Marketing Prmotions
  • Live Interactions
  • Appointment Reminders

  • Delivery Scheduling and Tracking
  • Customer Surveys
  • Customer Support and Trouble Tickets
  • One-to-One Customer Interactions
  • More

eFax Services

Efax is quickly replacing traditional faxing. Send and receive faxes from your email. Faxes are automatically converted to PDF format and can be easily forwarded.  We offer several solutions including CJIS compliant faxing. 

BTS offers several e-fax options

Mitel Applications

Mitel has a long history of third party integrations to make communications simple.  Outlook integration, single sign-on, CRM integrations, vertical business application integrations, Microsoft Teams, and many more.

Call today to see a demo of these applications.