MiVoice Business

A Business Communications Platform that Grows with You

MiVoice Business A Business Communications Platform that Grows with You

MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An incredibly feature-rich unified communications platform, MiVoice Business delivers the choice and deployment flexibility required for todays businesses.  BTS offers both a traditional CapEx purchase solution and an OpEx subscription model. 


  • Single enterprise identity
  • Dynamic extension
  • Single number reach
  • Teleworker
  • Auto-Attendant
  • Flexible day/night mode
  • Call routing
  • Unified messaging
  • Flexible music on hold
  • Enhanced call screening

BTS offers Complementary Phone Bill Analysis and Network Assessment

MiCollab UC Experience

MiCollab Client single pane of glass for:

Mitel MiVoice Business platform includes softphone and mobile features
  • Team Collaboration
  • Presence Information

  • Chat (Instant Messaging)
  • Availability Statuses
  • Corporate Directory Access
  • Click-to-Call
  • Collaboration

  • Call History
  • Softphone
  • Visual Voice Mail (Play/FWD/Delete)
  • Point-to-Point Video

  • Supported on PC/Mac/Mobile

MiCollab Mobile App

  • Supported on iOS and Android
  • Home Screen
  • Make and Receive Calls
  • Chat (Instant Messaging)
  • Availability Statuses
  • Corporate Directory Access
  • Collaboration

  • Call History
Connect With Your Contacts And Groups Seamlessly With The MiCollab Mobile Client

Connect with your contacts and groups seamlessly with the MiCollab Mobile Client.


Mitel’s next generation cloud platform

Mitel’s next generation cloud platform

Rich suite of application-enabling services

  • Identify and Access Management (IAM)
  • Chat
  • Presence
  • Notifications
  • Workflow
  • Media Services
  • SMS Texting

Cloudlink is a cloud-based API application development and integration platform that extends your Mitel telephony, collaboration, and Contact Center applications with cloud services. 

Benefits of Mitel CloudLink

Innovation Re-Imagined

Mitel CloudLink extends your on-site communications solutions with innovative cloud-based applications and integrations that improve ways to collaborate with employees and customers. 

Reliable and Secure

CloudLink applications are developed on Amazon Web Services (AWS) platform to deliver enterprise-level uptime reliability, multi-layered security, and personal data protection and privacy. 

Investment Protection

CloudLink leverages a cloud-based architecture, applications, integrations, and commercial models to maximize your investment in Mitel solutions.  With CloudLink, you can maintain your current Mitel on-site platforms and integrate cloud-based applications at your own pace.

Developer Opportunities

CloudLink’s framework supports an organically growing, vibrant communications developer community.  Our partners develop components for Mitel’s existing flagship products as well as the latest AI and loT solutions.

Third Party Applications

Microsoft Teams integrates with Mitel phone systems and many cloud phone systems

Mitel has a long history of third party integrations to make communications simple.  Outlook integration, single sign-on, CRM integrations, vertical business application integrations and many more.  Using Mitel’s third party integrations, customers can also integrate with Microsoft Teams, allowing customers who already have teams for collaboration to leverage their existing investments.  For Teams users, Mitel brings access to business quality voice and provides more advanced telephony features.  Mitel’s Telephony only client with Mitel’s Assistant creates a link between Microsoft Teams and Mitel’s telephony solutions so users can make calls while staying in the teams environment. 

MiVoice Business licensing options

Mitel Software

BTS can help cut through the confusion and deliver an end-to-end solution that reduces costs and complexity.  Let BTS design the right phone system solution for you.  Customers gain access to enterprise-class solutions backed by BTS customer service and 24/7  monitoring.