Best Mitel Support

MiVoice Business Support Agreement

Our support options provide peace of mind knowing you have access to new software updates and unlimited technical support. 

BTS offers 24/7/364 Emergency Support

The Best Mitel Service – 24 Hours a Day, 7 Days a Week
For every business, access to the latest software updates and quality technical support are critical to the success of your business. That is why Business Telecommunication Systems has developed a variety of  Support Plans designed to fit your needs.  Each Mitel Support plan includes Mitel Software Assurance and access to our knowledgeable  factory trained IT professionals to help you manage your Telephone System.

Why BTS:

Business Telecommunications Systems (BTS) started business in 1981 and now 40 years later we are one of the largest Mitel Dealers in Southern California offering a complete range of VoIP Products.  We are a solutions-oriented company with an award winning service and support team and is dedicated to continuing our 40-year tradition of quality products and a commitment to excellence.

BTS specializes in multi-site system environments, with current customers ranging from 1 to 60 + site systems.  We maintain an average 95% customer renewal rate each year.  BTS has consistently received Mitel’s highest customer satisfaction rating and has over 20+ years of experience with VoIP Products.  Our Technicians carry a variety of certifications ranging, but not limited to: Mitel engineering, Mitel Contact Center, Mitel Mobility, Mitel Connect Premise and Hosted, Cisco CCNA, Microsoft MCSE, Microsoft Server/Exchange, CTP, A++, Low Voltage C-7 License, SSCA Sip certification, and many more.  BTS offers over 40 years’ experience designing, installing and maintaining VoIP Phone Systems.  We support a very diverse customer base ranging from Cities and Counties, Banks and Financial institutions, School Districts, Hospitals, Law and Accounting Firms, Water Districts, etc.  Many of our customers require high availability and are located globally.

Our Support Team is Mitel Advanced certified.  The majority of our team is located in Southern California.  Along with our own award winning Support Team, BTS has access to a broad network of dealers and other support resources to ensure that you receive not only the best possible services available, but also the fastest and most qualified engineer Mitel has to offer.  All calls into our live answer Tier 2 Call Center are answered by Certified Mitel Engineers. We are proud to share that our Support Team has been with BTS from 11 to over 40 + years, so you can rest assured, when you call into our support center, you will be speaking to the same engineers each time you call; developing a partnership rather than an ad hoc experience.  Our Support Team monitors all Mitel Phone Systems 24 hours 7 days a week, and offers on-call Emergency Support 24/7.

 

Benefits of a BTS Mitel Business Support Agreement

  • Unlimited Technical Support 24/7/365
  • Access to Mitel software releases and service packs

  • Software releases and service packs performed by our certified engineers
  • Access to Mitel’s Cloudlink platform
  • Access to Mitel Technology Migration Programs
  • Security and Compliance via software updates

  • Cyber Security updates via software updates

  • Support of IT compliance
  • Access to Mitel Technical Support Services
  • Hotfixes
  • Admin and User Training

 

We understand you have many options when choosing an IT Company to support your telecommunications infrastructure.  When it comes to Mitel Support and other IT services, we have spent the last 4 decades separating ourselves from the competition.  BTS is the company you can rely on to provide superior service 24 hours a day 7 days a week around the Globe.  We know, for every business, access to the latest software updates and quality technical support are critical to the success of your business.  That is why BTS has developed a variety of Mitel Support Plans to fit your needs.  From Full Coverage to Basic, there’s a plan for you.

BTS offers Complementary Phone Bill Analysis and Network Assessment

Mitel offers Two Levels of Software Assurance: Advantage and Premium

Software Updates

Keep your system up to date with the latest software release. 

Through continuous software updates, Mitel ensures the platform you trust remains secure, more functional and can integrate with your ever – changing IT framework. All software patches and updates are performed by BTS certified Mitel Engineers.

Cybersecurity is imbedded in every Mitel business process when developing software enhances.

Our Support Agreements Include Unlimited Access to our Support Team

All of our Support Staff are Certified Mitel Engineers and are available to you 24 hours a day, 7 days a week for any major system failures. Our normal business hours are Monday – Friday 8am – 5pm to handle any minor system issues, technical questions, programming questions, or any other question or concern that may arise. Our Support agreement also includes minor programming changes. Our Technician will log into your System with you, using our remote Agent and walk you through those changes. There is no limit to the number of Support calls, so feel free to call anytime you need us.

Live answer call center Monday – Friday 8am – 5pm.  Emergency Service available after hours, Holidays, and weekends. 

Access to CloudLink

Mitel’s next generation cloud platform

Mitel’s next generation cloud platform

Rich suite of application-enabling services

  • Identify and Access Management (IAM)
  • Chat
  • Presence
  • Notifications
  • Workflow
  • Media Services
  • SMS Texting

Cloudlink is a cloud-based API application development and integration platform that extends your Mitel telephony, collaboration, and Contact Center applications with cloud services.

Benefits of Mitel CloudLink

Innovation Re-Imagined

Mitel CloudLink extends your on-site communications solutions with innovative cloud-based applications and integrations that improve ways to collaborate with employees and customers.

Reliable and Secure

CloudLink applications are developed on Amazon Web Services (AWS) platform to deliver enterprise-level uptime reliability, multi-layered security, and personal data protection and privacy.

Investment Protection

CloudLink leverages a cloud-based architecture, applications, integrations, and commercial models to maximize your investment in Mitel solutions.  With CloudLink, you can maintain your current Mitel on-site platforms and integrate cloud-based applications at your own pace.

Developer Opportunities

CloudLink’s framework supports an organically growing, vibrant communications developer community.  Our partners develop components for Mitel’s existing flagship products as well as the latest AI and loT solutions.

BTS Support Options

Business Telecommunications Systems (BTS) started business in 1981 to provide business class telephone systems, paging systems, and voice and data cabling.  As the industry changed, so did BTS, and now 40 + years later we are now one of the largest Mitel Dealers in Southern California offering a complete range of VoIP Products.  We are a solutions-oriented company with an award winning service and support team and is dedicated to continuing our 40+ year tradition of quality products and a commitment to excellence.