Managed IT services encompass a range of specialized services provided by a MSP to assist businesses in managing their IT infrastructure and operations. These services are designed to enhance efficiency, reduce costs, and provide expert support for various technology-related needs. Let’s delve into some specific categories of managed IT services.
10 Types Of Managed IT Services
Remote IT Infrastructure Monitoring
One prevalent category of managed IT services is the remote management and administration of servers, workstations, and mobile devices. This service, essential for many managed service providers (MSPs), involves continuous remote management and monitoring. BTS offers best in class monitoring software to ensure your infrastructure is being monitored 24/7.
Security Services
The productization and monitoring-driven nature of managed services have led MSPs to enhance their service offerings. A notable trend is the rise of managed security services, driven by customers’ growing expectations for IT systems and data security support. In response, service providers are developing managed security services strategies or partnering with security firms to offer comprehensive, outsourced cybersecurity solutions.
Managed end-user services
End-user services encompass a broad array of solutions, primarily focused on the IT support channels and processes that an organization sets up for its employees and customers. At their core, end-user services often include an IT help desk or service desk solution, where users can resolve technical issues with the help of skilled agents. These issues may involve support for operating systems and portable devices, application installations and upgrades, connectivity problems, and other help desk IT services. In this model, the enterprise engages the managed IT service provider, while its employees and customers benefit directly from an enhanced user experience. Most of our support staff has been with BTS for over 10 years.
Onsite IT Services
Often referred to as managed field services, on-site IT services involves an MSP assigning experts to specific locations to perform a variety of IT tasks. These tasks may include equipment installation or maintenance, cabling or wireless setups, site assessments, and more. The provider is responsible for scheduling and deploying technicians, maintaining issue logs and service requests, and delivering post-task communications.
Cloud Services
With the arrival of cloud technology, managed IT services have expanded to include cloud services. BTS offers infrastructure as a service (IaaS), providing managed public cloud services in partnership with providers like Amazon Web Services (AWS), Google, and Microsoft. Managed IT services can also cover the implementation and management of cloud solutions, including consulting, assessments, migrations, and more.
Project-based Managed IT Services
Project-based managed IT services involve providing specialized technology support for specific projects, such as major SharePoint builds or Salesforce implementations. This may include solution expertise, technology evaluation, and ongoing technical assistance for business applications. Companies lacking the capacity to complete crucial IT projects can benefit from collaborating with managed service providers for administrative assistance and technical expertise. Let BTS help you with your next IT project.
Communication Services
Enterprise communication increasingly falls under the purview of IT, and businesses may choose to outsource the administration of communication systems through managed IT services. Managed communications, also known as unified communications, consolidate telephonic, multimedia, and data communication networks into a single, unified hub. This allows employees to access all types of communication provided by the company by connecting to a single network, streamlining access to email, video conferencing, and other facilities. Managed service providers offering communication services ensure uptime, encrypt messages, secure video calls, and manage Voice over Internet Protocol (VoIP) licenses. BTS works with most major cloud, carrier, and internet providers.
Managed Backup
Managed backup services may be bundled with other managed services or offered as a standalone option. This includes backing up data on the cloud or other servers, developing a disaster recovery blueprint for lost data, and retrieving and restoring data. Managed service providers can assist in identifying backup requirements, suggesting backup frequency, and recommending the scope and extent of the recovery program. Let BTS help you protect your data by developing a managed backup plan for your business needs.
Managed Print Services (MPS)
Managed print services enable the remote monitoring of hardware and offers support. This service is beneficial for companies with substantial printing demands, providing needs evaluation, hardware replacement, maintenance, and supplies necessary to run new and recent hardware. Additionally, MPS providers can assist in digital transformation projects like hybrid work enablement or migration to paperless. BTS offers technical assistance with managing your printer network.
Analytics Services
Managed data analytics services assist in the gathering, assessment, and protection of user and customer data. This includes monitoring site traffic or social networking participation, recognizing trends, and predicting how to enhance outcomes. Managed service providers can transform raw data into insights that are simple to comprehend and ready for use in business decision-making. These services can be enterprise-wide or specialized, such as people analytics, market analytics, or financial performance analytics.
These are just a few examples of the diverse range of managed IT services available to businesses, each tailored to address specific technological needs and challenges. If you have any further questions or need more details on a specific aspect of managed IT services, feel free to ask!
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