Meet ZAC

Everything you need to connect everyone – all on one platform

Zultys UCaaS – Unified Cloud Communications Solution

ZAC accelerates business by bringing together voice, messaging, and video conferencing into a single, seamless workspace. Empower employees to work more efficiently and securely from anywhere and leverage our Integrated Contact Center through the very same UI to deliver the ultimate omnichannel customer experience.

Powerful Team Collaboration

Power-Packed Desktop Application

ZAC’s collaboration tools like voice, video, file and image sharing, and messaging allow employees to increase productivity and make collaboration simple.

A Feature-Rich Mobile App

With Mobile ZAC, the iOS and Android applications have feature parity. The same features on desktop are optimized for the mobile app to create a seamless experience.

Easily Accessed Web Browser Solution

ZAC is available as a desktop application or via Web ZAC’s browser-based solution. It’s available with no downloads, on any OS, and supported by multiple browsers.

BTS offers Complementary Phone Bill Analysis and Network Assessment

Zultys UC Experience

Get started with smarter communications today

Zultys Software – Streamlined Business Communications
  • Team Collaboration

  • Presence Information

  • Chat (Instant Messaging)
  • Availability Statuses
  • Corporate Directory Access
  • Click-to-Call

  • Collaboration

  • Call History
  • Softphone
  • Visual Voice Mail (Play/FWD/Delete)

  • Point-to-Point Video

  • Supported on PC/Mac/Mobile

Mobile ZAC

With Mobile ZAC connecting your teams from wherever they may be, you’ll never miss out on important business. Mobile ZAC ensures productivity stays high, employees remain connected, and customer engagement becomes stronger than ever. Do more, with smarter communications and the power of mobility.

  • Supported on iOS and Android

  • Push notifications for call, message, and voicemail alerts.

  • Single number contact with personal number privacy.

  • Browse voicemail messages, recordings, and call logs.

  • Corporate directory access with mobile presence and notes.

  • Advanced call controls: hold, park, attended and unattended transfer.

  • On-demand and automatic call recording supported.

  • Add context to your chat with file sharing, images, and emoji.

Seamless Mobile Communication

Never miss important business again.

Always Stay Connected with Your Team

Effortless Team Communication

Group Chat

ZAC’s Group Chat feature is a virtual conference room for collaboration. Teammates can send secure instant messages between each other using the ZAC desktop application, Web ZAC, or Mobile ZAC. It’s an easy-to-use method of communication between teams, regardless of their physical location.

File and Image Sharing

Users can post files and images in ZAC. Utilize this tool to easily share documents and proposals, keeping your team focused and on task. Create groups of team members and ensure that everyone gets the important information they need at the same time.

Seamless Team Collaboration
Effortless Video Conferencing

Conference Calling

With a simple click, any team member can start a conference call, and employees can freely jump on and off the call at their convenience, allowing team members to share ideas and proposals and review tasks, all within one UC solution.

Multi-Party Video Conferencing

For a more personalized experience, users can host a video call with multiple teammates, bringing remote teams together for increased collaboration. Zultys can enable multi-party video for customers on request as well.

Seamless Video Collaboration

Find out why ZAC is right for you.

Effortless Voicemail Management

ZAC’s visual voicemail interface eliminates the time-consuming process of listening to messages in the order they came in. If an employee can tell a message is meant for someone else, it can be sent directly to the correct person immediately. No need to listen to the full recording or navigate a complicated menu. The transferred message will appear in the coworker’s voicemail inbox instantly and can even include a quick note from the employee who made the transfer.

ZAC can also send and receive fax messages straight from the application, with no need for an office fax machine. Incoming faxes can be viewed in ZAC or in email and can be transferred to other employees if necessary.

  • Voice and Fax Messages Management

  • Integrated Contact Center Support

  • VIP Call Prioritization

Key Features

  • Record calls from any telephone or softphone

  • “Start now” conference button enables on-demand conferences for internal and external participants, or schedule one-time, recurring, or ongoing conferences with up to 100 participants. Ongoing conferences can be started at any time.

  • Pre-conference audio and video preview screen

  • Invite internal and external conference attendees to join over email or by sharing a link via a text message. Internal participants can also access conference via “Join Now” button and typing the conference ID.

  • View photos, presence indicator, and notes of all users

  • Get a pop-up alert based on a coworker’s presence to immediately know when they are available (ZAC application only)

  • MS Exchange / Outlook integration (ZAC application only)

  • Send and receive e-faxes (ZAC application only)

  • Single log-in for Users, Operators, and Contact Center Agents

  • ScreenDialTM lets you call from any webpage, document, or electronic record

  • Single log-in for Users, Operators, and Contact Center Agents

  • Create call handling rules to manage call routing and simultaneous ringing

  • MXconnectTM lets you make any phone your business phone

  • Robust IM chats allow users to search for messages, forward or reply to the full message or a specific highlighted section of a message

  • Send and receive SMS and MMS messages from ZAC

  • Floating video window appears whenever a user moves from an active tab during a conference to enhance collaboration

  • During a conference, users in softphone mode can select and change their audio devices directly from the call panel

  • Group chat feature allows multiple employees to quickly and easily share IMs as a group, share files, and conveniently initiate audio and video conference calls with all group members

  • Multi-party video is available for conference calls and group chat calls

  • Collaborate with coworkers by sharing files and your screen either with individual users or within groups via secure IM sessions

  • Invite contacts outside the organization to join chat sessions as temporary members with all the collaboration tools they need: screen share, file transfer, video, and audio calling

  • Take notes during and after a business call with customized Call Attached Data (CAD) questioners. CAD notes are included with a call when it’s transferred to other users on the system.

  • Handle calls through an easy-to-use interface and utilize intuitive drag-and-drop options to transfer calls

  • Full support for Plantronics (for Web ZAC, this depends on the device’s audio capabilities)

  • Support for MFA for extra protection against unauthorized access

Zultys Software

BTS can help cut through the confusion and deliver an end-to-end solution that reduces costs and complexity.  Let BTS design the right phone system solution for you.  Customers gain access to enterprise-class solutions backed by BTS customer service and 24/7  monitoring.