24/7 AI Receptionist for any phone system

The front desk has officially gone digital.

Introducing RingCentral AI Receptionist (AIR), a revolutionary new feature that uses artificial intelligence to greet, route, and assist callers—24/7, with zero wait time. Whether your team is in the office, remote, or off the clock, AIR ensures your customers always receive a professional and efficient experience.

What Is RingCentral AIR?

RingCentral AI Receptionist (AIR) is an intelligent virtual receptionist that automates call handling using conversational AI. It’s designed to replicate (and often enhance) the experience of a human receptionist by understanding caller intent, answering basic questions, and routing calls accurately—all without the need for live intervention.

Key Features:

  • Natural Language Understanding (NLU)
    Callers can speak naturally—no need to “press 1 for sales.” AIR interprets spoken requests like “I need to talk to billing” or “What are your business hours?” with precision.

  • Smart Call Routing
    AIR routes calls based on context, department, availability, or even past interaction history—saving time and eliminating frustration.

  • Customizable Workflows
    Design custom call flows for different business hours, holidays, or caller types. AIR adapts to your specific business needs.

  • Multilingual Support
    Need to support diverse customer bases? AIR handles multiple languages, giving callers a more inclusive experience.

Why Businesses Are Making the Switch

Gone are the days of endless phone trees and missed calls. AIR delivers:

  • Faster response times

  • Reduced call abandonment

  • Lower operational costs

  • A consistent brand experience, every time

Whether you’re a medical office, law firm, retail operation, or enterprise support center, RingCentral AIR gives you the power to scale your front desk without increasing headcount.

Did you know BTS is a Certified RingCentral Delivery Partner?

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