MiCollab Text Messeging

The Mitel SMS texting feature allows users to send and receive text messages directly through their business phone system, enhancing communication flexibility and responsiveness. Integrated into the Mitel MiVoice platforms, this feature enables employees to engage with customers and colleagues using their business phone numbers, ensuring professionalism and maintaining privacy. It supports two-way texting, making it easier to manage customer interactions, confirm appointments, or provide real-time updates. Accessible via desktop and mobile apps, Mitel SMS helps streamline workflows and keeps teams connected, whether they’re in the office or on the go.

What’s New:

MiCollab Text Messaging is now Available

Benefits of Business Text Messaging

Business text messaging gives employees another communication channel to engage with customers and provide support. Not only can texting minimize troubleshooting time and improve the customer experience, but it can also save companies money by eliminating phone tag and cutting back on missed calls. Since many individuals carry their phones throughout the day, text messaging can also be the most efficient means of sending out time-sensitive alerts to customers when needed.