Technical Resources and Training
Welcome to the BTS Documentation Center—a centralized resource for all your technical and administrative needs. Here, you’ll find comprehensive Manufacturer documentation, including training resources and quick start guides, as well as essential BTS forms.. Whether you’re setting up a new system or managing existing infrastructure, our curated materials are designed to support your operations efficiently.
To access available resources, please click on the manufacturer name on the left.
If you don’t see what you’re looking for, feel free to give us a call — we’re happy to help!
Star Codes Guide
Server Requirements
- MiVoice Business Controller Capacity
- Mitel Virtual Server Requirements
- MiCollab
- MiVoice Border Gateway – Single Application Teleworker
- MiVoice Border Gateway – Single Application SIP Proxy
- Mitel Revolution System Requirements
- 6900 Series Phones and Accessory Feature Matrix
- SIP-DECT Handsets and Accessory and RFPs
- Public Cloud AWS Deployment
- Public Cloud Azure Deployment
- MiVoice Business Solution Virtual Instance (“SVI”)
- MiVoice Business License Features
- MiVoice Business Subscription
- MiCC Business Workgroup / Contact Center
- Mitel Interaction Recording (MIR)
- MiVoice Business Support
- Architecture Example Basic Resiliency
Phone Reference Guides
- Mitel 6940w Quick Reference Guide
- Mitel 6940w Reference Guide – Long
- Mitel 6930w Quick Reference Guide
- Mitel 6930w Reference Guide – Long
- Mitel 6930w Install Guide
- Mitel 6920w Quick Reference Guide
- Mitel 6920w Reference Guide – Long
- Mitel 6915 Quick Reference Guide
- Mitel 6915 Reference Guide – Long
- Mitel 6905 Quick Reference Guide
- Mitel 6905 Reference Guide – Long
- Mitel 6970 Quick Reference Guide
- Mitel DECT Headset Installation Guide
- Mitel S720 Bluetooth Speakerphone Quick Start Guide
Licensing Datasheet
Other Quick Reference Guides
RingCentral Documentation
Brochures
Important Links
- Downloadable Guides EX
- RingEX
- RingCX
- AI Receptionist
- RingSense
- RingSense for RingCX
- RingCentral Community
Need SMS Help
- VBC Desktop App Training Video
- VBC Mobile App Training Video
- VBC Admin Portal Training Video
- VBC Admin Portal Virtual Receptionist Training Video
- Yealink T41, T42, and T43 Training Video
- Vonage Number Transfer Management Video
- Vonage Mobile Connect User Guide
- Vonage Yealink T46 User Guide
- Vonage Feature List
Quick Start Guides
Brochures
PC
- Version – Windows 10 (64-bit only), Windows 11 (64-bit only)
- RAM – 256 MB standard
- Processor – 1 GHz minimum
- Hard Drive Space – 200 MB
MAC
- Version – OS X v10.14 or higher (64-bit only)
- RAM – 1GB
- Processor – 1GHz Intel Core 2 Duo (64-bit)
- Hard Drive Space – 400 MB
Web
- Google Chrome version
- Mozilla Firefox version 79.0b6
- Microsoft Edge 83.0.478.61
- Safari 13.1.1 (does not support Screenshare & DTMF)
Other
- MX software version 18.2
- ZAC license for each user
- Security certificate installed on the MX
Brochures
- Zultys Solutions at a Glance
- Zultys Unified Communication Brochure
- Zultys Advanced Communicator Brochure
- Zultys Advanced Brochure User Guide
- Zultys Integrated Contact Center Brochure
- Mobile ZAC Brochure
- Zultys MX-E Brochure
- Zultys MX Network Brochure
- Zultys MG2 MG4 MG8 Gateway Brochure
- Zultys MG32 MG46 Gateway Brochure
- Zultys Microsoft Teams Brochure
- Zultys Outlook Integration Brochure
- Zultys Salesforce Communicator Brochure
- Zultys Team Collaboration and Conferencing
Phones
- Zultys ZIP49GA Brochure
- Zultys ZIP49GA Quick Start Guide
- Zultys ZIP47GE Brochure
- Zultys ZIP47GE Quick Start Guide
- Zultys ZIP45GE Brochure
- Zultys ZIP45GE Quick Start Guide
- Zultys Z23GE Brochure
- Zultys Z23GE Quick Start Guide
- Zultys Z22G Brochure
- Zultys Z22G Quick Start Guide
- Zultys Z21i Brochure
- Zultys Z21i Quick Start Guide
Zultys Cloud Services
SMS